Effective Date: June 3, 2026
Luxury Shuttles respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, book our services, or contact our team.
1. Information We Collect For Travel And Parcel Services
- Personal Information: We may collect your name, email address, phone number, pickup and drop-off details, and any other information you provide during booking or inquiry.
- Transaction Information: We may collect payment details, parcel information, route selections, and service preferences needed to complete your request.
- Technical Information: We may collect your IP address, browser type, device information, and basic website usage data for analytics and security purposes.
- Communication Records: We may keep records of calls, messages, support requests, and feedback you share with our team.
2. How We Use Your Information
We use your information to:
- Process bookings, courier requests, and parcel deliveries.
- Confirm schedules, payments, travel details, and delivery updates.
- Respond to support questions, complaints, and customer service needs.
- Improve our website, operations, and overall service experience.
- Maintain safety, prevent fraud, and comply with legal requirements.
3. When We Share Your Information
We do not sell your personal information. We may share information only when necessary with:
- Service Providers: Trusted partners who support hosting, payments, analytics, and customer service operations.
- Operational Teams: Drivers, dispatch teams, and logistics partners involved in fulfilling your booking or parcel request.
- Legal Authorities: When disclosure is required by law or necessary to protect our rights, customers, or business operations.
4. Your Privacy Choices
- You may request correction of personal information that is inaccurate or incomplete.
- You may opt out of promotional communication at any time.
- You may contact us if you have questions about how your information is collected or used.
5. How We Protect Your Information
We use reasonable administrative, technical, and organizational measures to protect your information. However, no website or digital system can guarantee complete security at all times.
6. Children's Privacy
Luxury Shuttles does not knowingly collect personal information from children without appropriate consent. If you believe a child has submitted information to us, please contact us so we can review and remove it where appropriate.
7. Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect service, legal, or business changes. Any updates will be posted on this page with a revised effective date.
8. Contact Luxury Shuttles
For privacy-related questions or requests, contact us at info@luxuryshuttles.com or call +254 700 123 456.